Service Delivery & Client Responsibilities Policy
This Policy explains the practical responsibilities that support timely and accurate delivery of podcast concept, recording, editing, transcription, show-note, episode-production, and publishing-support services.
1. Complete Source Materials
The client should provide all recordings, notes, speaker names, episode order, reference material, spelling information, requested cuts, publishing details, and other information reasonably necessary for the selected service.
Files should be clearly named and organized when a project includes multiple sessions, speakers, episodes, or versions.
2. File Condition
Clients are responsible for providing source files that can be opened and processed with ordinary production tools. Corrupted, incomplete, password-locked, or missing files may delay production.
3. Recording Quality
Audio editing may reduce ordinary noise, improve pacing, adjust levels, and remove some distractions, but the final result remains limited by the quality of the original recording.
Severe clipping, missing speech, extreme echo, distorted microphones, overlapping speakers, or corrupted source files may not be fully repairable.
4. Project Instructions
Clients should identify important names, pronunciations, content that must remain, content that must be removed, required disclosures, known technical issues, and release-sensitive information before production begins whenever reasonably possible.
5. Guest and Contributor Information
Where transcripts, show notes, or publishing descriptions depend on guest names, job titles, organizations, links, or other biographical details, the client should provide accurate information and review those details before publication.
6. Approvals
Clients should respond to requests for approvals, missing information, and revision feedback within a reasonable time. Delayed approval can move a project to a later production window.
7. Revisions
Revision feedback should be clear and consolidated where possible. Contradictory feedback, repeated changes in direction, new source files, or requests outside the agreed scope may require additional work.
8. Delivery Formats
Deliverables are provided digitally in formats reasonably appropriate for the purchased service or as otherwise agreed. Examples may include audio files, text documents, transcripts, show-note copy, or publishing information.
9. Client Backup
Clients should download and maintain copies of final deliverables after delivery. Moon Umlaut does not promise indefinite storage of source files, working sessions, intermediate versions, or final files.
10. Publishing Responsibilities
When publishing support is purchased, the client remains responsible for account ownership, final credentials, final approval, public-facing accuracy, platform terms, and the decision to publish unless a specific responsibility is expressly assigned in writing.
11. Rights and Permissions
The client is responsible for rights, releases, licenses, and permissions relating to recordings, guests, music, artwork, excerpts, quotations, trademarks, and other third-party content supplied for the project.
12. Sensitive Information
Clients should avoid sending unnecessary passwords, payment credentials, identification numbers, medical records, or other highly sensitive information through ordinary production channels.
If specialized confidential-data handling is required, that requirement should be discussed before the material is transferred.
13. Schedule Changes
A delivery estimate may change when the source material, project scope, revision volume, or client response time changes. Moon Umlaut may provide a revised schedule where necessary.
14. Final Review
Before publication, the client should review the final episode, transcript, names, titles, show notes, links, factual claims, guest information, and any time-sensitive statements that will appear publicly.